Delivery Information

Thank you for visiting and shopping at suzukyotoonlineshop.com. Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment methodEstimated delivery timeShipment cost
ACS Courier3-5 business days€3,25
Akhs Express3-5 business days€3,25
Travel Express3-5 business days€3,25

Delivery delays can occasionally occur.

Shipment

Suzukyotoonlineshop.com ships to addresses within Cyprus

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Suzukyotoonlineshop.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Suzukyotoonlineshop.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside Cyprus.

Returns Policy

Returning Goods:

Reason for return:

Wrong Item Delivered.
Defective Item.
* Simply return your product with a note of the reason on a copy of your packing slip / invoice *

All items must be returned in a new, unused condition. All original tags must still be attached.
Please specify the reason for the return on the original invoice.

If you were to receive a defective item, please notify us within 3 business days of when you received the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we may not authorize your return or exchange.

Please state on the returns slip printed on the reverse of your dispatch note if you require an exchange or refund.

Please allow up to five working days from receipt of a returned item(s) for the replacement goods to be dispatched or monies refunded. Amount will be refunded Back to Buyer.

Please note that if we do not have the available stock for the requested exchange a refund will automatically be processed and a confirmation sent to the account email address.

Please allow three working days from our receipt of your returned items for a refund to be processed. A confirmation email will be sent once the refund has been processed. Upon receipt of the processed refund email, please allow up to ten working days for it to reflect on to your account.

Regrettably, on rare occasions mistakes with orders can occur. If the item(s) you have received are not as ordered, or you have an item(s) missing, please contact our Customer Service at suzukyoto@cablenet.com.cy and quote your order number for advice on how to proceed. We ask that any discrepancies be reported to us within five days of receipt.

How To Return Items To Us:

Please complete the returns slip on the reverse of your dispatch note and post to: suzukyoto@cablenet.com.cy